All our data collection staff are trained and regularly appraised for the tasks they undertake. Our data validation process is in-built. Field team are evaluated at recruitment stage on the skills needed to perform their work. This include language proficiency testing. All members of the field team are given basic training of minimum duration of sixteen hours classroom and appropriate to the nature of the work to be carried out.
We ensure that all team members are adequately and appropriately trained and/or have the experience to carry out all tasks asked of them. This also include understanding the code of conduct and confidentially each project demands. Beside these, they must carry out:
- 15% accompany
- 25% spot-check
- 20% back-check validation of interviews.
- 30% data input validation
- 15% voice check (for CATI)
- 100% transcripts and language translation checks and validation where necessary.
Our operational code of conduct meets the global best practices leveraging on our corporate membership or affiliations with
- Insight Association
- Nigeria market research Association
- African Market Research Association
- Market Research Society
- Pan African Media Research Organisation
- World Association of Public Opinion Research (WAPOR)
We offer acknowledged evidence to distinguish the ethical professional from the quack and the untrained. Whilst we appreciate it is not always possible to legislate for respondents as part of the research process, we make sure that respondents are aware of the needful.
Our clients appreciate our ability to handle Quali-Quant studies optimizing field research at all levels. We rely on our highly skilled personnel and consultants to satisfy practical objectives. Our processes are made flexible to respond to consumer needs without compromising quality.