Within the basket of our qualitative competencies are the following techniques: Bulletin Boards/online communities Focus Groups Indepth … Read more > about Qualitative
Random Dynamic Resources combines expertise with deep understanding of the African diversity to enrich your research projects. Our vision is to be the leader in field research, and operation management, in Africa, through unparalleled and timely Service delivery, Honesty and development of people. Our mission is to provide high quality data for superior decision making for our clients to succeed. We have served well various governments, International Development Agencies, international research agencies, companies and organizations within and outside the Sub Sahara African Market. We know we can serve you too
Fieldwork is the foundation of every market research. For us fieldwork in Africa is a great fun. Though reliable statistics are hard to come by, and … Read more > about Quantitative
Data Management & Analytics
We use modern data management and reporting tools to track consumer behaviour across variegated segments, benchmark our clients with their … Read more > about Data Management and Analytics
All our data collection staff are trained and regularly appraised for the tasks they undertake. Our data validation process is in-built. Field team … Read more... > about Quality Strategy
We have explored most urban and rural communities across the Sub Saharan Africa with diverse local languages and rich cultures: we make use of local … Read more... > about Our Reach
April 20, 2018
Representatives from the Insights Association, on behalf of the market research and data analytics industry, met with Jamie Susskind, chief of staff for FCC Commissioner Brendan Carr, on April 5, 2018, then with Amy Bender, legal advisor for FCC Com...
April 18, 2018
Rep. Darrell Issa (R-CA-49), speaking at an oversight hearing on the 2020 Census, relayed his anecdote of receiving the American Community Survey (ACS) at his home in Washington, DC, “a house that receives no mail, has no bank accounts, absolutely noth...
April 18, 2018
On Sunday, April 15, 2018, the marketing research industry lost one of our pioneers in Joan Shugoll. The Insights Association extends its condolences to Joan's family, including her extended family in the research industry, our association, and especia...
April 18, 2018
The House of Lords in the United Kingdom appointed a Select Committee on Political Polling and Digital Media last summer "to consider the effects of political polling and digital media on politics, and to make recommendations." Now, the resulting repor...
April 15, 2018
Let's meetup in downtown Portland for a night out! We'll share the list of sessions for our June 1 Northwest Insights Summit and may even be joined by a couple of our local speakers. Please provide a courtesy RSVP by e-mail if you intend to attend. ...
April 12, 2018
Focus Pointe Global (FPG), a leading national provider of marketing research data collection and an Insights Association member, announced the acquisition of the San Francisco operations of watchLAB, a qualitative research company in business in San Fr...
April 06, 2018
Some governments “restrict the free flow of data, weakening the internet economy by requiring government approval of data transfer and data localization,” according to U.S. Commerce Secretary Wilbur Ross. Speaking at a U.S. Chamber of Commerce event on...
April 06, 2018
The Federal Communictions Commission (FCC) has refined their proposal for a database solution to the problem of calls to reassigned cell phone numbers, which subject recipients "of the reassigned number to annoyance and wastes the time and effort of th...
April 04, 2018
Who says innovation has to be difficult? While game-changing breakthrough technologies and new scientific discoveries tend to hog media headlines, it bears remembering: Evolutionary changes (slight shifts in business strategy or thinking) can often be ...
April 03, 2018
In a world of constant disruption, is consistent, sustained performance improvement even possible? We believe it is—and to get there, we suggest a path based on frontline workgroups adopting business practices—focused on new value creation—that aim to help both workers and companies get better, faster.
John is a featured keynote presenter at NEXT, April 30 - May 1 in New York.
Under mounting performance pressure, many corporate leaders are looking to business process reengineering to improve performance, and in many ways that makes sense—after all, processes give shape to an organization and are often useful for coordinating routine flows across large organizations. The routine work of a company should be done as efficiently as possible, which increasingly means incorporating automation.
But organizations may be missing a much greater opportunity to improve performance.
Here’s the thing: Much of the work of many organizations today—at least the work that typically offers the potential for differentiation—is no longer routine or even predictable. When conditions and requirements shift constantly, processes fail. While process optimization can still certainly help reduce costs and streamline operations, leaders should consider a different kind of organizational rethinking for significant performance improvement.
And in an environment of accelerating technological advances and rapid and unpredictable change, constant performance improvement is a must. Competition can come from anywhere—doing well relative to the competitors on your radar isn’t enough. Many barriers to competition are falling, and many boundaries, between industries and between markets, are blurring. Consumers have more access to information and alternatives than ever, along with a coincident increase in expectations. Workers have more access to information and alternatives—and increased expectations. At the same time, many employees, in all kinds of environments, face increasing pressure to reach higher levels of individual performance. The useful life of many skills is in decline, creating a constant pressure to learn fast and reskill.
Many companies have struggled to effectively respond to these pressures since long before the Internet of Things and cognitive technologies added new layers of complexity. The average return on assets for US companies has declined for the past several decades, and companies find themselves displaced from market leadership positions more often than they used to.1 While the price-performance improvement in the digital infrastructure has increased exponentially, most companies are still capturing only a small fraction of the value that ought to be available through the technologies built on this infrastructure. Existing approaches to performance improvement appear to be falling short.
It begs the question: In a world of digital transformation and constant change, what does performance improvement mean? Where will organizations find performance improvement instead?
Fortunately, many companies have a largely unexplored opportunity to not just improve performance but to accelerate that improvement, breaking out of the trap of diminishing returns and moving onto a performance curve of increasing returns. And it isn’t an opportunity only for the organization but for the workers as well.
If an organization is to take advantage of this opportunity, it may need new business practices—focused on new value creation—that help it get better and better, faster. The opportunities to identify and create significant value will likely emerge on the front lines, where workers are encountering changing market needs and dynamic conditions almost every day. These unexpected demands, or “exceptions,” fall outside of the standard processes. As the demands and conditions become more complex and unfamiliar, frontline workers could have to work together in order to address them, since an individual alone will be less likely to effectively solve an issue or develop an opportunity.
An opportunity for companies, then, is to shift to cultivating the workgroup practices that can accelerate improvement in the operating metrics that seem most relevant to a company’s performance. These groups’ ability to accelerate their own learning and impact as they encounter exceptions can be key to improving their own operating metrics, which in turn could be critical to overall corporate performance.
March 29, 2018
A client came to me a few months back asking some questions about questionnaire design best practices. We had a few conversations about how she and her team could improve some of their existing questionnaires and guidelines for designing mobile-friendl...
March 29, 2018
After the recent purchase of Research House and Head Research, CRC continues to consolidate the market by acquiring Toronto's leader in qualitative research, Consumer Vision. “We are very proud to have purchased Consumer Vision, a firm strategically l...
March 27, 2018
Late on March 26, the Department of Commerce announced that the 2020 census will add a citizenship question. “Adding a citizenship question to the decennial census without appropriate testing introduces unknown accuracy risks due to the potential that ...
March 23, 2018
In the middle of a House Ways & Means Committee hearing yesterday about tariffs, Rep. Judy Chu (D-CA-27) threw Commerce Secretary Wilbur Ross a curveball, asking him about the 2020 Census and a potential question on citizenship being added to the q...
March 22, 2018
Omnibus appropriations legislation for Fiscal Year 2018, which passed the House today and should pass the Senate shortly, provides an unexpectedly big amount of money for the Census. Total funding for the Census Bureau for FY18 now amounts to $2.814 bi...